Client Endorsements

Chris Wright
Chief Executive Officer
Minnesota United FC

“Authentic provided the expertise and experience we needed to align our organization around a guest service culture that reflects the unique characteristics of our brand. They did that with enthusiasm, creativity and imagination.”

Zacharia Litzelswope
Director Guest Experience & Events
Minnesota United FC

“Authentic has been a great partner. Their attention to detail and our unique soccer culture is evident in our Loonatics Guest Experience Program. Their creative approach allowed us to bring in voices from every aspect of the Club, showcasing the best of Minnesota United FC. Opening Allianz Field with close to 300 new part-time staff was made easier with the common goal of “Serving guests with a passion.” It’s easy in the fast-paced world of sports to just want to get stuff done for a new stadium, but Authentic helped us build something original and compelling and did it exceptionally well.”

Phil Seward
Director, Loyalty Marketing
Virgin America Airlines

“Authentic brought proven abilities and innovative thinking to our team at Virgin America. They helped us launch the elite tiers of our Elevate frequent flyer program in new and exciting ways. They are talented and fun to work with.”

Paul Wylde
Global Brand Manager,
British Airways – London

“The team at Authentic was a terrific agency partner. They were among the first to produce creative for Executive Club under the new Ruby brand guidelines. They really get loyalty marketing from an emotional point of view and helped us differentiate our brand in the very competitive transatlantic market.”

Matt Vacarrella
Vice President, CRM And Loyalty Marketing
Okada Manila Resort, Manila, Philippines

“I’ve worked with the team at Authentic for years. They understand loyalty marketing, the Asian market and how to get along with people. They do great work.”

Dave Euson
Chief Marketing Officer
G&K Services, Minneapolis

“I hired Authentic early on to assist us with our branding. They did an excellent job helping us articulate what our brand stands for in a way that resonated with our customers and employees. We are much more focused now thanks to their guidance.”

Steve Smith
Vice President, Ticket Sales and Service
Minnesota Twins Baseball Club

“The guys at Authentic are creative, smart and understand how sales and marketing can work together to achieve results. They helped us build our Sweet Spot loyalty program into a valuable customer asset that is a benchmark for success among Major League sports loyalty programs.”

Sylvie Charbonnier  
Manager, Elevate Frequent Flyer Program
Virgin America Airlines

“We had a small staff so having Authentic as a key agency partner made it so much easier to get stuff done. We really like them and their work.”